Privacy Policy
At OnCuba Travel, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or interact with our website, OnCubaTravel.com.
Information We Collect
- Personal Information: When you contact us, subscribe to our newsletter, or make a booking, we may collect your name, email address, phone number, and other relevant details.
- Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, time spent on pages, and referring website.
- Cookies: We use cookies and similar technologies to improve your experience, analyze website traffic, and provide personalized content.
How We Use Your Information
- To respond to your inquiries and provide customer support.
- To process your bookings and deliver travel-related services.
- To send you newsletters, special offers, and travel updates (if you opt-in).
- To analyze website usage and improve our content and services.
- To comply with legal obligations or protect our legal rights.
How We Share Your Information
- We do not sell your personal information.
- We may share your information with trusted third-party service providers (e.g., payment processors, marketing platforms) who assist us in operating the website and providing services to you.
- We may disclose your information if required by law, legal process, or governmental request.
Your Rights and Choices
- You have the right to access, update, or delete your personal information.
- You can opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
- You can manage cookie preferences through your browser settings.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Contact Us
Have questions? Need support submitting a form? Would you like to plan your dream vacation to Cuba? Our experienced US team at OnCuba Travel is available to help you by LIVE chat or phone between 10 a.m. and 6 p.m. ET. You can also Email Us, anytime, and one of our travel experts will assist you.
You may also visit our US office. We are located in Miami, FL in the bustling area of Midtown between the hours of 10 a.m. and 6 p.m. ET. Our office is located at:
3250 NE 1st Ave,
Suite 310. Miami, FL 33137
ext. 1Customer service hours: 10:30 am - 6:00 pm
- Support with any travel or itinerary-related questions
- Changes to your travel plans
- Help with changes and add-ons to your scheduled activities
- Visa & passport – related inquiries
- Location inquiries
- Unexpected circumstances
- Meet and greets
- On-site visits
- Meetings
- Destination questions
- Travel and itinerary-related inquiries
- Local group program inquiries
- Travel requirements
- (Emergency) access to the internet
OnCuba Travel is proud to have a local Cuban team available to support you during your visit to Cuba. Please contact us today to set up your visit time. By appointment only. We are located at:
Esquina 1ra y B, Vedado,
Havana City, Cuba
(+53) 7 8370393By appointment only.
